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ITIL Process Map v3 for Visio Specifications
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ITIL Process Map v3 for Microsoft Visio™ covering the complete ITIL v3 Service Lifecycle |
Also available for ITIL Process Map v3 |
Product Description and Contents
The version of the ITIL Process Map v3 specifically for MS Visio featuring ITIL-specific Master Shapes and Stencils, as well as a User-friendly Excel Repository and custom Visio toolbar, for the various ITIL acronyms, process definitions and roles.
- ITIL Coverage and Version: Complete coverage of the ITIL v3 core volumes Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
This includes completely revised versions of all processes known from ITIL V2. - Platform / Environment: Microsoft Visio™ from version 2003 onwards (no Visio licence included);
- Language Versions: English; German
When using the ITIL templates for Visio in your ITIL and ISO 20000 initiatives you are not subjected to any restrictions - as with any process model created by yourself, all files and objects are able to be added, changed or deleted.
If your task at hand is to achieve ISO 20000 certification, the ITIL - ISO 20000 Bridge, in combination with the ITIL Process Map, offers the ideal way to get started, keep track of your progress towards ISO 20000 compliance, and prepare yourself for the certification audit.
Process Overviews and detailed process templates in four layers illustrate the interrelations of processes and allow to navigate to the next level of detail.
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Level 0 Template: The ITIL v3 Service Lifecycle The ITIL v3 core processes and their interrelationships on one single page. This is the main entry point into the more detailed Visio process model. |
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Level 1 Templates: ITIL v3 Core Disciplines A set of 5 MS Visio Overview Diagrams for each of the ITIL core volumes, illustrating the ITIL v3 big picture. |
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Level 2 Templates: ITIL v3 Main Processes A set of 20 Overview Templates for the ITIL v3 main processes (e.g. Change Management). The Visio diagrams show on one single page what an ITIL v3 process is about. The viewer is able to zoom in on the detailed process descriptions. |
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Level 3 Templates: ITIL v3 Process Details The ITIL Process Map v3 for Visio comprises 104 detailed process flows (Event-Driven Process Chains - EPCs) for all ITIL v3 processes. The Visio ITIL EPCs contain:
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Additional diagrams offer direct access to the different object types used in the Visio process models:
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Reference Templates: ITIL Glossary/Data Objects The ITIL Glossary contains the ITIL terms and acronyms - information objects which are used in various parts of the Visio ITIL reference models to define process in- and outputs. Whenever information objects are needed within the Visio process models, they can simply be picked from this repository. Every information object features an ITIL compliant definition. |
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Reference Templates: ITIL Processes For each of the ITIL v3 core volumes, all processes and sub-processes are depicted in a hierarchical way on one single page. The MS Visio process indices make it possible to see at a glance what processes are there. All process templates are directly accessible from this page via links. |
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Reference Templates: ITIL Roles The ITIL Process Map v3 contains an inventory of all the ITIL standard roles, complete with their descriptions. The ITIL roles are used within the detailed process templates to illustrate the responsibilities for performing single activities. |
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Front Page A Front Page offers direct access to the various Visio reference models and accompanying documents. |
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Legend A legend page explains the different types of shapes used in the Visio process models. |
80 checklists in Microsoft Word¹ format are used to enhance the Visio process flows, describing some aspects of a process in more detail if necessary.
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Example: A checklist "CAB Agenda" is provided as part of the Change Management process to further explain the typical responsibilities of the Change Advisory Board. |
Additional documents help to get started with ITIL and the ITIL Process Map v3 for Visio.
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Introduction into ITIL and the Visio ITIL Process Map v3 This document contains a brief introduction into ITIL and explains how the ITIL Process Map V3 for Visio was created from the ITIL books. |
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Implementation Guide ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL and ISO 20000 initiatives. |
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ITIL Process Metrics (Key Performance Indicators - KPIs) Process Owners use objective quality criteria to assess whether their processes are running "well". To support the selection of suitable KPIs, the ITIL Process Map v3 for Visio contains a choice of suitable metrics for the most important ITIL processes. |
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PDF Quick References Additional PDF documents can be used as printouts to have quick access to the following information:
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The ITIL® - ISO 20000 Bridge, in combination with the ITIL® Process Map, offers the ideal way to get started, keep track of your progress towards ISO 20000 compliance, and prepare yourself for the certification audit. The ITIL® - ISO 20000 Bridge allows you to save time and effort during a typical ISO 20000 initiative |
 ITIL-ISO 20000 Bridge Demo |
A User-friendly RACI Matrix (Responsible, Accountable, Contribution, Informed) in the form of an Excel spreadsheet is now part of the ITIL Process Map V3 for Visio. <click> here to see details of our Introductory Offer: |
 ITIL RACI Matrix Demo |
Factsheet and Product Specification: Visio ITIL Process Map v3
- See the factsheet on the ITIL Process Map v3 for Visio with a description of the ITIL Process Map's features, contents and use cases on two pages.
- The product specification provides technical details of the ITIL Process Map v3 [3.1] based on Microsoft Visio.
Additional Information: ITIL Process Map v3 for Visio
- Try our product demo
- Learn more about the ITIL Process Map Repository
- Learn more about the ITIL RACI Matrix
- FAQs on ITIL Reference Processes
- Contact us to ask further questions or request a sample
1 -"Microsoft“, "Visio" and "Word“ are registered trademarks of Microsoft Corp.
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce