If your task at hand is to achieve ISO 20000 certification, the ITIL - ISO 20000 Bridge, in combination with the ITIL Process Map, offers the ideal way to get started, keep track of your progress towards ISO 20000 compliance, and prepare yourself for the certification audit.
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Contents of the ITIL - ISO 20000 Bridge
The ITIL - ISO 20000 Bridge contains the original ISO 20000 documents, plus a set of diagrams which relate the ISO 20000 requirements (Part 1: Specification) to the ITIL processes and documents/ records.
In combination with the ITIL Process Map V3, you are able to start from the standard’s 173 single requirements, and instantly jump into process diagrams depicting compliant processes.
Also included are links to the checklists (document templates) included in the ITIL Process Map, which are the perfect starting point for designing ISO 20000 compliant documents and records.
In other words, for every requirement you will find specific suggestions on how those requirements can be fulfilled - the ideal way to quickly understand what exactly it means for your IT organization to become ISO 20000 compliant.
Benefits of using the ITIL - ISO 20000 Bridge
Because of its unique combination of ISO 20000 requirements, process models and document templates, the ITIL - ISO 20000 Bridge allows you to save time and effort during a typical ISO 20000 initiative. It helps you in the following ways:
- At the beginning of your ISO 20000 initiative, it makes it possible for you to understand what exactly it means for your IT organization to become ISO 20000 compliant (what should you aim for and how much change is needed?).
- The process templates make the huge task of designing ISO 20000 compliant processes for your IT organization manageable. Rather than starting with a blank page, you are able to modify existing process models.
- The checklists support the creation of ISO 20000 compliant documents and records. Again, you are able to modify existing documents rather than starting with a blank page.
- Our well-structured and coherent process models guide you on your way to creating a high-quality process documentation which is able to stand up to a certifier's scrutiny.
- A certifier will check if all IT staff have a basic understanding of the processes. The graphical representation of the processes is a big advantage in this respect.
- The comprehensive list of ISO 20000 requirements can be used as a project dashboard, allowing you to keep track of your IT organization's progress toward ISO 20000 compliance.
Additional Information:
The ITIL – ISO 2000 Bridge demo
FAQ on ISO 20000 Certifications
The ITIL - ISO 20000 Bridge Factsheet as a printable PDF document
The Introduction into ISO 20000 and the ITIL - ISO 20000 Bridge as a printable PDF document
Contact us to ask further questions.